At Southern Sands Property Management Group, we strive to be fair and transparent while maintaining the integrity of our reservation calendar. Please review our cancellation policy below:
Standard Cancellation Policy
- Full Refund: Cancellations made 30 days or more prior to check-in will receive a full refund.
- Partial Refund: Cancellations made 7–30 days prior to check-in will receive a 50% refund of the total booking amount.
- No Refund: Cancellations made less than 7 days prior to check-in are non-refundable.
24-Hour Grace Period
Guests may cancel within 24 hours of booking and receive a full refund, provided the reservation was made at least 14 days prior to the check-in date.
Major Disruptive Events Policy
In the event of large-scale, unforeseeable events beyond anyone’s control, this policy may be adjusted.
Covered events include:
- Government-issued travel bans
- Public health emergencies
- Natural disasters (including hurricanes, tropical storms, flooding, and mandatory evacuations)
- Widespread power outages or civil unrest
If such an event directly impacts the property or prevents access to the destination, guests may be eligible for penalty-free cancellation.
Non-Covered Events
The following situations are not eligible for refunds outside of the standard cancellation policy:
- Personal illness or injury
- Flight delays or cancellations
- Weather conditions that do not result in mandatory evacuation
- Changes in travel plans for any reason
Travel Insurance Recommendation
We strongly recommend that all guests purchase travel insurance to protect their trip investment.
Travel insurance can provide reimbursement for cancellations or interruptions due to circumstances outside of our policy, including:
- Illness or medical emergencies
- Travel delays or airline issues
- Personal emergencies
